Novaxis
Novaxis Solutions

Conversational AI solutions for every stage

From initial assessment to comprehensive multi-channel deployment.

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Our Methodology

How we approach conversational AI development for customer service.

Every implementation begins with understanding your specific customer service context. We analyze the types of inquiries you receive, how your team currently handles them, and where automation would provide the most value. This foundation ensures we develop a chatbot that addresses real operational needs rather than theoretical capabilities.

Conversation design happens collaboratively. We work with your support team to map common inquiry patterns, identify appropriate responses, and establish clear escalation criteria. Our linguists craft dialogue flows that sound natural while maintaining clarity and efficiency. We test these flows with sample data before any technical development begins.

Technical implementation prioritizes reliability and integration. We use established NLP frameworks and deploy on infrastructure that scales appropriately for your volume. Integration with your existing systems happens incrementally, with each connection tested thoroughly before moving to the next. The goal is seamless data flow without disrupting current operations.

Deployment happens in phases. We typically start with a limited set of inquiry types, monitor performance closely, and expand capabilities based on actual results. This measured approach reduces risk while allowing the system to learn from real customer interactions. Post-launch, we continue refining based on conversation analytics and user feedback.

Service Offerings

AI Readiness Audit

Conversational AI Readiness Audit

SGD 280

An evaluation of your customer service channels to determine where an AI chatbot could meaningfully support operations. The audit covers existing ticket volumes, common inquiry categories, response time benchmarks, and channel usage patterns. Includes a review of current knowledge base quality and completeness.

Key Benefits

  • Identify high-impact opportunities for automation
  • Clear feasibility assessment with expected outcomes
  • Recommended conversation design outline
  • No commitment required to proceed further

Process

  1. 1. Review existing support ticket data and channel analytics
  2. 2. Interview support team members about common patterns and challenges
  3. 3. Analyze knowledge base completeness and accessibility
  4. 4. Deliver feasibility report with recommended next steps
Two weeks delivery
Request Audit

Custom Service Chatbot Development

SGD 860

Design, development, and deployment of a purpose-built AI chatbot for a specific customer service channel — website, messaging app, or internal helpdesk. The service includes conversation flow design, intent recognition training, knowledge base integration, tone-of-voice calibration, and user testing.

Key Benefits

  • Conversations designed specifically for your business context
  • Integration with existing knowledge bases and systems
  • Escalation to human agents with full context
  • Training for your team on conversation management

Process

  1. 1. Map conversation flows and identify common inquiry types
  2. 2. Develop and train intent recognition models
  3. 3. Integrate with your knowledge base and support systems
  4. 4. Test with real scenarios and refine responses
  5. 5. Deploy and train your team on management tools
Six to eight weeks
Start Project
Custom Chatbot Development
Multi-Channel AI Platform

Multi-Channel Conversational AI Platform

SGD 1,910

A comprehensive engagement to deploy an intelligent chatbot ecosystem across multiple customer touchpoints — website, WhatsApp, email, and internal tools. The platform includes unified conversation management, cross-channel memory, multilingual support, sentiment-aware routing, and an analytics dashboard.

Key Benefits

  • Consistent experience across all customer channels
  • Cross-channel conversation memory and context
  • Analytics dashboard tracking resolution and satisfaction
  • Six months of post-launch optimization included

Process

  1. 1. Analyze all customer touchpoints and interaction patterns
  2. 2. Design unified conversation architecture across channels
  3. 3. Develop platform with phased channel rollout
  4. 4. Integrate analytics and reporting infrastructure
  5. 5. Monitor, tune, and optimize over six month support period
Fourteen to eighteen weeks
Explore Platform

Solution Comparison

Choose the service that matches your current needs and growth stage.

Feature Readiness Audit Custom Chatbot Multi-Channel Platform
Feasibility Assessment
Conversation Design Outline Only
Single Channel Deployment
Multiple Channels
Cross-Channel Memory
Analytics Dashboard Basic Metrics
Multilingual Support Optional Add-On
Post-Launch Support Training Included 6 Months Tuning
Investment SGD 280 SGD 860 SGD 1,910

Readiness Audit

Ideal for: Organizations exploring conversational AI for the first time and wanting clarity on feasibility before committing to development.

Custom Chatbot

Ideal for: Businesses ready to automate a defined set of customer inquiries on a single primary channel.

Multi-Channel Platform

Ideal for: Organizations with high interaction volumes across multiple touchpoints seeking comprehensive automation.

Technical Standards

Quality measures applied across all our conversational AI solutions.

Data Security

All conversation data encrypted in transit and at rest. Compliance with Singapore PDPA and access controls ensuring only authorized personnel can view customer interactions.

Comprehensive Testing

Intent recognition validated against hundreds of real-world variations. Edge case testing ensures graceful handling of ambiguous or out-of-scope queries.

Performance Monitoring

Response time tracking, resolution rate analysis, and escalation pattern monitoring. Regular reviews identify opportunities for improvement.

Version Control

All conversation flows and intent models maintained under version control. Changes tracked and rollback capability available if issues arise.

Integration Quality

API connections tested thoroughly with fallback handling for external system outages. Data synchronization validated to prevent inconsistencies.

Documentation

Clear technical documentation for your team. Conversation flow diagrams, intent definitions, and system architecture explained in accessible language.

Which solution is right for your business?

Let's discuss your customer service challenges and recommend the approach that fits your needs.

Schedule a Consultation